24/7 Emergency & Storm Tree Services
Tree on the roof, limb across the driveway, trunk split at 2am. We answer the phone and send a crew, not a callback request.
Call us. Right now, if that is what this is.
0402 834 617 is answered around the clock. If a tree is on your house, across a road, on a car, or hanging over something it is about to hit, ring rather than reading.
What counts as an emergency
- A tree or limb has come down on a house, garage, carport, shed or vehicle.
- A limb is hung up in the canopy and could drop at any time.
- The trunk has split, the root plate has lifted, or the tree is visibly leaning further than it was.
- A tree is blocking a driveway, footpath or road.
- Branches are down across powerlines. Ring Endeavour Energy on 131 003 first and stay at least eight metres clear. We cannot touch a tree in contact with live lines until they have made it safe.
A few dead branches on the lawn is not an emergency, and we will tell you that rather than charging an after-hours rate for it. Book it for a normal day and pay a normal price.
Illawarra storms have their own pattern
Two things bring trees down here. East coast lows drive sustained onshore wind and huge rainfall totals into already saturated ground, and the escarpment funnels and accelerates westerly gusts over the ridgeline into the suburbs below it. The combination of a full canopy and waterlogged soil is how healthy-looking trees end up on their side overnight.
On a bad night we take dozens of calls in an hour, so we triage strictly by risk: trees on occupied buildings first, then blocked access, then property damage without injury risk, then everything else at first light. If you are told you are in the queue, that is the honest position, not a brush-off.
Make safe first, tidy up second
The overnight job is almost never the whole job. In the dark, in wind and rain, with a partly collapsed tree, the priority is removing the immediate danger: cutting the limb off the roof, clearing the driveway, bringing down the hung-up section. That is the make-safe. The full removal, the stump and the proper clean-up happen in daylight when it can be done safely, and splitting it this way keeps the after-hours portion of your bill as small as it can be.
Insurance claims
Most home policies cover storm damage from falling trees, and many cover removal of the tree that caused the damage. What they generally will not cover is a tree that fell without damaging anything, or one that failed because it was dead and neglected. We photograph everything before we cut, document the failure mode, and provide an itemised invoice and a written description of what failed if your insurer asks. Do not let anyone clear the site before it is photographed.
What we can do at 3am.
Answered 24/7
A real person, day or night, who can dispatch a crew from your side of the Illawarra.
Fast make-safe
Immediate danger removed first so the property is usable tonight. The rest happens in daylight at normal rates.
Trained for loaded trees
Storm trees hold enormous stored tension and behave unpredictably. This is not chainsaw-and-hope work.
Insurance documentation
Photos before cutting, written failure description, itemised invoice. Whatever your insurer needs.
Crane on call
When a trunk is resting on a roof, lifting it off beats cutting it off. We can get a crane in overnight.
Road and access clearing
Traffic management where a tree is across a carriageway, coordinated with the relevant authority.
How the job actually runs.
You ring, we triage
We ask what the tree has hit, whether anyone is in danger, and whether powerlines are involved. You get a real ETA in a couple of minutes.
Make the area safe
First job on arrival is an exclusion zone and getting people out from under anything loaded. Sometimes that alone changes the plan.
Assess under lights
The climber works out where the load is before a single cut, because releasing stored tension in the wrong order is how people get hurt.
Cut the danger out
Limb off the roof, driveway cleared, hung-up section down. Enough to make the property safe tonight.
Return in daylight
Full removal, stump and clean-up at normal rates, with the documentation sent through for your insurer.
24/7 Emergency and Storm Tree Services, answered.
What does an emergency callout cost?
After-hours make-safe work is charged at a callout rate that reflects night crews and gear, and we tell you that rate on the phone before we roll. Keeping the overnight portion to the make-safe and doing the rest in daylight is usually the cheapest route, and we will steer you that way.
Will my insurance cover it?
Often, for storm damage where the tree hit something. Cover for removing a fallen tree that did not damage anything varies a lot by policy. We provide photos, a written assessment and an itemised invoice so your claim has what it needs, but the decision sits with your insurer.
There are branches on the powerlines.
Ring Endeavour Energy on 131 003 immediately and keep everyone at least eight metres away, including from any fence or gutter the tree is touching. Treat all lines as live. We cannot legally or safely work on a tree in contact with live conductors until the network operator has made it safe.
Can you come tonight if it is only partly fallen?
Yes, and a hung-up or partly failed tree is exactly the thing worth dealing with straight away. It is holding load it was never designed to hold and the failure point is not predictable. Ring and describe it and we will tell you honestly whether it can wait for morning.
Do you work in the rain?
Through most of it, but there are limits. Active lightning, sustained gale-force wind and climbing a wet unstable tree in the dark are lines we will not cross. Where we cannot work safely we establish an exclusion zone, secure the site and return at first light.
Get a fixed price on your 24/7 emergency and storm tree services.
Free site visit anywhere inside our 50km radius, quote back the same day, no pressure to book.